Last Updated: September 11, 2023
Information We Collect
We may collect and process the following categories of personal information from you:
- Contact Information: Name, email address, phone number, shipping and billing address.
- Payment Information: Credit card details, bank account information, and other payment-related details.
- Purchase History: Details of products you have purchased from us.
- Communications: Information provided when you contact us, such as emails and customer support inquiries.
- Technical Information: IP address, browser type, device information, and other technical data collected when you interact with our Website.
2. How We Use Your Information
We use your personal information for the following purposes:
- Processing Orders: Fulfilling and delivering your orders, processing payments, and providing customer support.
- Communication: Sending transactional emails, order confirmations, and responding to your inquiries.
- Marketing: With your consent, sending promotional emails about our products, offers, and updates.
- Improving Website: Analysing website usage data to enhance our Website's performance and user experience.
- Legal Obligations: Complying with legal obligations and regulations.
3. Legal Basis for Processing
We process your personal information based on the following legal grounds:
- Contract Performance: Processing necessary to fulfil our contractual obligations to you.
- Legitimate Interests: Processing for our legitimate business interests, such as improving our services and marketing.
- Consent: Processing based on your explicit consent, such as for receiving marketing communications.
4. Sharing Your Information
We may share your personal information with:
- Service Providers: Third-party service providers who assist us in operating our business (e.g., payment processors, shipping companies).
- Legal Requirements: Authorities and regulators when required by law or to protect our rights and safety.
5. Your Rights
You have the following rights regarding your personal information:
- Access: Request access to the personal information we hold about you.
- Correction: Request corrections to inaccurate or incomplete information.
- Deletion: Request the deletion of your personal information, subject to legal requirements.
- Objection: Object to the processing of your personal information for specific reasons.
- Withdrawal: Withdraw your consent for processing based on consent.
- Data Portability: Receive a copy of your personal information in a structured, commonly used, and machine-readable format.
6. Data Security
We implement technical and organisational measures to protect your personal information from unauthorised access, disclosure, alteration, and destruction.
7. Data Retention
8. Contact Us